You’re a problem-solver and easily connect with customers. You exceed their expectations with your guidance, knowledge, and real passion for helping people. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.

Description

We are looking for a talented At Home Support Agent to assist our customers. You will be providing high-level support through chat and email.

You can multitask across multiple chats simultaneously, resolve a variety of complex issues and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help travelers with their questions, but also provide an incredible customer experience.

Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management.

Responsibilities

  • Answer questions related to travel document expediting
  • Review documents customers submit for accuracy
  • Educate and empower customers to use all aspects of our services
  • Work to exceed customer expectations
  • Proactively look for solutions to problems
  • Be a Peninsula Visa ambassador for all internal departments and help them be successful in their roles
  • Drive product and service change improvements

Experience

  • You enjoy chatting with people and building relationships with your customers
  • You empathize with customers in a genuine way that lets them know you care about their issues
  • You're a team player that enjoys providing support to members of your team
  • You're able to make decisions, solve problems and collaborate with people to reach positive outcomes for your customers
  • You have the ability to explain complex issues in simple terms
  • You're a continuous learner and can adapt to rapid change
  • You're organized and pay high attention to detail
  • You are able to plan, organize, and prioritize work

Technical Skills

  • Type a minimum of 35 words op
  • Experience in using web-based software such as Google Apps and Zendesk
  • Knowledge of common help desk/ticketing solutions
  • Fluent English

Additional Requirements

Available to attend approximately 1 week of required online training on a fixed schedule that may include weekends.

  • Successful completion of a pre-employment assessment and background check

At Home Requirements

A quiet workspace, ergonomic chair, and desk High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider.

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Peninsula Visa is a private expediter of visas and passports. We assist travelers with visas for all over the world and expedite the process of them obtaining a US passport.

Individuals seeking employment at Peninsula Visa are considered without regard to race, color, religion, national origin, age, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.