You're a great match if you possess troubleshooting skills and are driven to provide customers the highest level of service possible.

Description

We are looking for a talented Support Agent to assist our customers. You will be providing high-level support through many different channels of communication - including chat, email, phone, forums and social media such as Twitter and Facebook.

Responsibilities

  • Answer questions related to travel document expediting
  • Review documents customers submit for accuracy
  • Educate and empower customers to use all aspects of our services
  • Work to exceed customer expectations
  • Proactively look for solutions to problems
  • Be a Peninsula Visa ambassador for all internal departments and help them be successful in their roles
  • Drive product and service change improvements

Experience

  • You enjoy talking with people and building relationships with your customers
  • You empathize with customers in a genuine way that lets them know you care about their issues
  • You're a team player that enjoys providing support to members of your team
  • You're able to make decisions, solve problems and collaborate with people to reach positive outcomes for your customers
  • You have the ability to explain complex issues in simple terms
  • You're a continuous learner and can adapt to rapid change
  • You're organized and pay high attention to detail
  • You are able to plan, organize, and prioritize work

Technical Skills

  • Experience in using web-based software such as Google Apps and Zendesk
  • Knowledge of common help desk/ticketing solutions
  • Fluent English

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Peninsula Visa is a private expediter of visas and passports. We assist travelers with visas for all over the world and expedite the process of them obtaining a US passport.

Individuals seeking employment at Peninsula Visa are considered without regard to race, color, religion, national origin, age, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.